News

As you are aware, the response protocols to the Covid-19 pandemic, and timelines for opening back up are evolving quickly. How you work safely, serve your patients optimally, and sustain your practice financially are questions that are top-of-mind for our team. We are here to support you, your practice, your staff, and your patients.

In this “new normal”, innovative solutions to help support the re-opening of your practice are more important than ever. Our company values long-term vision and innovation and has a history of bringing innovation to practice.

Digital solutions are key to assist your practice in managing patients, training staff, and driving sustained revenue growth as you transition to the new environment. At Labtician Théa, we have developed innovative tools to help you continue to provide quality care and best-in-class products to your patients, while minimizing in-person contact.

As the leader in preservative-free medications, we continue to provide our products only through Eye Care Professionals to their patients, and want to ensure you have the best platforms available to allow your patients to access much needed treatments without having to visit your office in person.

We invite you to reach out to our team to let us know what needs, opportunities, or challenges you are experiencing in this unprecedented time, and discuss how we can provide you with innovative solutions.

Our family businesses does business with heart, and enhancing visual health while supporting our communities is our top priority. We are deeply grateful for all of the healthcare professionals and first-responders around the world who are working tirelessly and courageously to care for all of us and help slow the spread of Covid-19.

Together we can flatten the curve of this pandemic and enhance the visual health of patients global-ly.

Stay well.

Yours,

Polydor Strouthos                                                                                   Fiona McCloskey

President, Labtician Ophthalmics Inc.                                               General Manager, LabticianThéa

#EnhancingVisionSupportingCommunities

As a family business, we do business with heart. Supporting our “family” of employees, customers, patients, and communities is our top priority.  We want to thank all of the healthcare professionals and first-responders who are working tirelessly and courageously to care for all of us and help slow the spread of the Coronavirus.

We aim to be proactive and find innovative solutions to support you during this unprecedented time.

As a designated essential business during COVID-19, we remain open to serve you and your patients. As we recognize that these are challenging times for all, we want to let all of our partners know that we are offering flexibility in payment terms to support you. The details of this payment flexibility will be managed on a case-by-case basis to ensure we are supporting your individual needs.

We also want to assure you that our inventory levels are sustainable and our supply chain is uninterrupted. Our Surgical Specialists, Territory Managers and Dry Eye Practice Consultants are accessible by email or phone, and our Customer Service desk is also available to take your calls at 1-(855) 651-4934

As many clinics are being required to close their doors, or serving emergency patients only to limit exposure and help slow the spread of COVID-19, we at Labtician Théa want to do everything we can to support patient access to needed treatments.

To help patients who cannot otherwise access their treatments during this time, we are temporarily lowering our prices for on-line ordering. Product can be ordered directly at https://labticianorderonline.com/storefinder/

Stay well.

Yours,

Polydor Strouthos                                                                                   Fiona McCloskey

President, Labtician Ophthalmics Inc.                                               General Manager, LabticianThéa

To all Labtician and LabticianThéa Customers

As you know the response protocols to the COVID-19 virus are evolving quickly.

The safety of your team, your patients, our team and the broader community is the top priority. Therefore out of an abundance of caution to stay safe, protect the vulnerable and help flatten the curve of the pandemic, we are suspending any visits by our team to hospitals or clinics until March 30, 2020.

We will reassess “in-person” visits at that time based on advice from Public Health Authority and our commitment to doing all that we can to protect you, our customers, your patients, our team and our community.

In the interim, your local representative and our internal team are available to you by phone or via conference video call  to address any questions that you may have.

During this time Customer Service continues to be available if you wish to place an order.

We can be reached at:

Tel: 1-855-651-4934 or email: orders@labtician.com

Please note that we do not expect any supply disruptions as a result of current measures.

We all have a role to play in stopping the spread of this pandemic.  Thank you for your understanding.

If you have any questions or concerns please let us know.

Stay well

Yours,

Polydor Strouthos                                                                                   Fiona McCloskey

President, Labtician Ophthalmics Inc.                                               General Manager, LabticianThéa